You can cancel your ShopAltAI subscription at any time from your account settings, or by emailing info@shopaltai.com. Cancellation stops the next renewal — you keep access to your plan and its remaining monthly credits until the end of the billing period you've already paid for. We don't lock you into a minimum term.
Credits — whether included in a subscription or bought as a one-time pack — are usable the moment they're added to your account. Because generation can begin immediately, credits already spent generating listings, alt text, or content aren't refundable once used.
Alongside the above, we offer a voluntary money-back guarantee: if you're not satisfied, you can request a full refund within 14 daysof a purchase, provided you've used no more than 5% of the credits purchased (up to a maximum of 100 credits). If you're under that threshold, we'll refund the full amount, no questions asked. If you've used more than that, the guarantee no longer applies, though you're welcome to contact us if there were extenuating circumstances — we look at those case by case.
Email info@shopaltai.comwith your account email and, for refund requests, the order or invoice you're referring to. We aim to respond within 2 business days and process approved refunds within 7 business days to your original payment method.
If we suspend or terminate your account for a violation of our Terms of Service, no refund applies. If we end your paid account without cause — for example, discontinuing a plan — we'll refund the unused, pro-rata portion of your current billing period.